how not to do customer support

i'm evaluating personal library programs for the mac and sharing the results with a book group to which i belong. however nifty librarything is, i do prefer to have my entire library catalogued locally, so it is available when i am (or LT is) offline. i have more than 2000 books entered into LT already, however, and do not care to duplicate the effort. therefore, whichever program i choose has to be able to import my books in some form.

i didn't think that was going to be an issue in the year 2010.

( think again. )